Privacy Policy

Introduction

At Tilio, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy aims to give you information on how Tilio collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up for our services, submit a contact form, or engage with our client portal.

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Platform Data (for Clavius users) includes domains you monitor, AI visibility metrics, competitor analysis data, mentions tracking data, and any other data you submit or generate through the Clavius AI Visibility Dashboard platform.
• Subscription Data includes information about your subscription tier, billing information, payment history, and subscription status.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Clavius Platform Data Usage: For users of the Clavius AI Visibility Dashboard, we use your Platform Data to provide AI visibility monitoring and analysis services, generate reports and recommendations based on your monitored domains, track mentions and visibility across AI search engines, perform competitive analysis as requested, improve our platform services and develop new features, and process subscription payments and manage your account.

We do not sell your Platform Data to third parties. We may share aggregated, anonymized data for analytics and service improvement purposes, but this data will not identify you or your specific domains.

Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Examples of Cookies we use: Session Cookies to operate our Service, Preference Cookies to remember your preferences and various settings, Security Cookies for security purposes, and Analytics Cookies to track and measure usage of our website.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access to your personal data, request correction of your personal data, request erasure of your personal data, object to processing of your personal data, request restriction of processing your personal data, request transfer of your personal data, and right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at privacy@tilio.co.uk.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Tilio
Email: team@tilio.co.uk